Delivery & Returns

How long does delivery takes?

Orders will be made and dispatch in 5-7 working days with UK courier company and we use next day delivery service after your order is accepted.

Please note: All delivery estimates on our website are stated in working days and delivery times are by no means guaranteed.

We will deliver the products to the address that you specify in your order. It is important that the address provided is correct.

Deliver outside of UK mainland?
Please email us sales@prettyplanter.co.uk for delivery to outside of UK.

Delivery charges?

Delivery is free for all products on the website.

Can I cancel my order / return my goods?
If you wish to cancel your order you have to do in 14 calendar days from day of order been placed and please do so in writing to sales@prettyplanter.co.uk if your order has not been dispatched then this can be done for you immediately. If the goods have been dispatched then in the meantime please reject the delivery and soon items returned to us, we refund money to you.

My My order has arrived damaged what should I do?
If your items arrived damaged then please do not accept them, please don’t signing the delivery paperwork is in effect signing that they are in acceptable condition. You can refuse your delivery with the courier if it has been damaged in transit. If the item has been accepted then please send us images of the damage to  sales@prettyplanter.co.uk